Returns & Exchanges Policy
Returns & Exchanges Policy
At Glow Marketing (Pvt) Ltd, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer an easy return and exchange process.
Return & Exchange Period
7-Day Return Window: You have 7 days from the date of delivery to return or exchange your purchase.
Eligibility for Returns/Exchanges
To be eligible for a return or exchange, the item must meet the following criteria:
Unused & Unopened: The product must be in its original condition, with all packaging and tags intact.
Proof of Purchase: A valid receipt or order confirmation is required.
How to Return or Exchange an Item
Contact Us: Reach out to our support team at support@glowmarketing.lk or via +94 77 100 83 82 to initiate your return or exchange.
Prepare Your Package: Pack the item securely in its original packaging, including any accessories or instructions.
Send It Back: We will provide you with return instructions and, if applicable, a return shipping label.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
Opened Cosmetics or Skincare Products
Gift Cards
Sale/Discounted Items
Refunds
Processing Time: Once we receive the returned item, we will process the refund within 5-7 business days.
Refund Method: Refunds will be issued to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at +94 77 100 83 82. We will arrange for a replacement or full refund, depending on the situation.
Shipping Costs
Return Shipping: If the return is due to our error (damaged or defective products), we will cover the return shipping costs.
Non-Error Returns: The customer is responsible for the return shipping fees for non-defective items.
Exchanges
We offer exchanges for items of equal value. If you’d like to exchange an item, please follow the return steps and place a new order.